No delivery of order since November, No reply to emails

[bcachot]

I have been waiting on the delivery of a Whibal and mini color checker since November. I got one reply from support telling me to check on a tracking number with the local post office, which I did but I haven’t received any replies since. Here is the correspondence:


FWD info@rawworkflow.com

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From: Stephen Horvath [mailto:thetiram***@yahoo.com]
Sent: Monday, 22 January 2007 12:47 PM
To: 'MTapes@RawWorkflow.com'
Subject: FW: missing order



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From: Stephen Horvath [mailto:thetiram***@yahoo.com]
Sent: Wednesday, 27 December 2006 1:00 PM
To: 'MTapes/RawWorkflow.com'
Subject: RE: Contact Us


Hi. I contacted the postal service here and they say there is no record of this tracking number on their system. Can you double check this from your end? I asked if I could get some kind of confirmation that this tracking number didn't exist (for your benefit) but they didnt seem to know what I was talking about.





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From: MTapes/RawWorkflow.com [mailto:MTa***@RawWorkflow.com]
Sent: Thursday, 14 December 2006 12:35 AM
To: 'Tiramisu Kid'
Subject: RE: Contact Us


Sorry to hear about the delay. It was shipped on 21 Nov via Global Priority Mail. Please check with your local Postal Office using this tracking number:

LZ89 6231 036U S

Regards,

Michael Tapes
Owner: www.RawWorkflow.com (a division of PictureFlow LLC)
Making better pictures from your pixels.™
WhiBal® Certified White Balance Reference
Archive Creator – GM Color Checkers
Consulting Services to Photographers and the Industry





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From: Tiramisu Kid [From: Stephen Horvath [mailto:thetiram***@yahoo.com] ]
Sent: Tuesday, December 12, 2006 9:57 PM
To: Info@Rawworkflow.com
Subject: Contact Us


Hi. Ordered a WhiBal and mini color checker about 3 weeks ago and it hasn’t arrived yet. I order quite a bit from the US and generally it takes about a week, 2 weeks at the outside. Could you look into it for me please? Here are the order details.

Zsolt Horvath, order RAWWF-19423 has been processed and shipped by USPS: Global Priority Mail

[MichaelT]

We have replied via email at comlxxxxxad01@xxxxxx.com.au

Please note that your order email, emails, and postings use different addresses and names at different times which makes it harder to keep track of the correspondance. None the less, sorry that this seems to have fallen through the cracks.